We want our students to get the most out of their tuition and progress well. We also respect your time and the time of our teachers. For those reasons, the following is how we operate; what you can expect from us; and what we require from you as a student (or parent/guardian of a student).
Music lessons are offered in 30- and 60-minute increments. Those blocks include approximately 5 minutes for students to gather belongings and for the teacher to draw the session to a close (which includes summarising homework verbally and via email). This means that actual lesson time is up to 25 and 55 minutes respectively.
We want you to greatly benefit from your lessons, therefore it’s important you practice consistently (your teacher will guide you on this). If it’s clear you are not progressing because of lack of practice and/or interest, we may talk to you about reconsidering lessons. We mean no offence by this, just respect for you, your time, your money, and our teachers.
Each student will need to bring their own instrument to their lessons (except Piano), as well as any materials (books, CDs, etc.) prescribed by your teacher; as well as a pen and a notebook.
Our aim is to have lessons begin and end at the scheduled time. If you are late, your lesson will still finish at the originally scheduled time and no credit or refunds can be offered for the missed time.
If you are unable to attend your lesson, please email email@example.com or call (08) 6558-0433 at least 24-hours before your scheduled time and you will receive a lesson credit or a make-up lesson (whichever you prefer). If we don’t hear from you or you give us less than 24-hours notice, your lesson time will be forfeited and we cannot offer a credit or make-up lesson. On the off chance your teacher becomes unavailable, we will endeavour to give you as much notice as possible and you will not lose a lesson credit.
Lessons are pre-paid monthly. Lessons won’t commence until payment has been received. If you decide that you want to cancel your lessons, we’ll gladly refund you any remaining credits (in accordance with our Cancellation Policy).
We really want you to be happy with your lessons, your teacher and our school. If for any reason you have a concern, please let us know (and know that you can do so in complete confidence), and we’ll do our best to rectify the situation.
These details were last updated on September 7, 2016